Job Description

Overview

Snowflake's Account 360 team is expanding! We are looking for a Technical Account Manager to join our team.

This role combines technical and commercial responsibilities. On the technical side, you will become the post-sales technical lead for your assigned customer's workloads running on Snowflake. You will engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customer's use cases by engaging with stakeholders and developing actionable plans. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions.

Responsibilities

• Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers.
• Develop a deep understanding of your assigned customer''s environment, use cases, and challenges and provide expert technical advice post-production.
• Develop, manage, and implement a strategy for efficient workload consumption.
• Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements.
• Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations.
• Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution.
• Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise.
• Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships.

Qualifications

• B.S. or M.S. degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Hands-on experience with Python, SQL, or Scala.
• 5+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role.
• 3+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment.
• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting.
• Experience in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising.
• Hands-on experience in database management, data engineering, and data science.
• Exposure to the partner ecosystem as it pertains to Snowflake solutions.
• Skilled in resolving complex escalations with senior customer executives.
• Excellent verbal, written, communication, and receptive listening skills.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams.
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients.
• Excellent team player able to work with virtual and global cross-functional teams.
• Written and verbal skills in English and Japanese languages.

Nice to Have

• Hands-on Snowflake experience is preferred.
• Snowflake, AWS, GCP, or Azure Cloud Certification(s) a plus.
• Snowflake SnowPro Core & Advanced Certification(s) preferred.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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