Job Description
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Nursing Informatics Trainer Department: Nursing
Headquarters: West Springfield, MA w/travel to Springfield and Northampton locations
Full-Time
Schedule: Monday-Friday, 9a-5p
Pay Range: $37.98-$41.83
Bridge Practice and Technology. Empower Change Through Training. At ServiceNet, we believe innovation begins at the intersection of compassion and technology. Our commitment to improving care extends beyond the bedside, reaching into the systems and tools that support our clinicians every day. As a
Nursing Informatics Specialist , you will be the vital link between nursing practice and information systemsensuring our clinical teams are equipped, empowered, and supported to deliver exceptional care.
If you're a licensed nurse with a passion for technology and a gift for teaching, this is your opportunity to help shape how care is delivered across our organization.
About the Role: As a
Nursing Informatics Specialist , youll drive the adoption, optimization, and training of clinical systemsparticularly electronic health records (EHR)through strong partnerships with nursing staff, IT teams, and leadership. Your work will directly impact the quality, consistency, and efficiency of care across our programs.
What Youll Be Doing: Training & Support - Design and deliver engaging training for clinical users, including nurses, direct care staff, and administrative teams.
- Provide real-time, hands-on support during system go-lives, updates, and rollouts.
- Develop user-friendly resources, such as tip sheets, quick guides, and video tutorials.
Workflow Optimization - Collaborate with nursing leaders to improve documentation practices and streamline workflows.
- Analyze usage trends to identify training gaps and inform system enhancements.
System Implementation & Advocacy - Participate in testing, validation, and user acceptance for EHR changes or new modules.
- Champion evidence-based, nurse-friendly technology solutions that enhance patient care and reduce burden.
Minimum Qualifications: - Registered Nurse (RN) with an active license in MA
- Minimum 3 years of clinical nursing experience
- At least 12 years of experience in nursing informatics, clinical systems, or IT training
- Proficient in EHR systems
- Strong presentation, teaching, and communication skills
- Certification in Nursing Informatics (ANCC) is a plus
Preferred Skills: - Familiarity with adult learning principles and instructional design.
- Experience with clinical workflow analysis and optimization.
- Ability to manage projects, prioritize tasks, and meet deadlines.
Why Work With Us? Because the way we care for people is always evolvingand so can you. At ServiceNet, youll work in a collaborative, forward-thinking environment where innovation is celebrated and your contributions truly matter.
Perks & Benefits: - Generous paid time off
- Mileage reimbursement
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Tuition assistance & training opportunities
- Paid life insurance & long-term disability
- A culture that values curiosity, learning, and systems-level thinking
About ServiceNet ServiceNet is a nonprofit human services agency serving more than 8,400 individuals each year across western Massachusetts. We provide a broad spectrum of servicesmental health, addiction recovery, developmental disabilities, and brain injury rehabilitationwith a shared belief in dignity, resilience, and the power of community.
Ready to Help Us Innovate Care? Apply today and bring your clinical insight and tech-savvy mindset to a mission-driven team transforming how healthcare is delivered.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Job Tags
Full time, Monday to Friday,