Job Description

Job Description

Job Description

Salary: 18-20

Role:

Program Support Staff provides support utilizing Peer Support training. Duties may include group facilitation, community outreach, driving, maintaining a healthy environment, help with events, support of members and residents and floor hours for Monadnock Area Peer Support Agency. This position reports to and is evaluated by the Program Director and/or the Director of Mission Impact.

Current Need:

• 40 hours a week, with a base schedule of 3-11, Tuesday through Saturday
• Base schedule may change with as much advance notice as possible due to events or shift coverage

Responsibilities:

• Community Outreach
  • Distribute brochures, newsletters and other marketing materials.
  • Engage in outreach including outreach calls
  • Perform administrative duties, such as overseeing mailings, organizing travel, entering log notes or other tracking logs.
  • Set up and oversee tables at outreach locations
  • Document all outreach efforts
• Driving
  • Arrive 15 minutes before your shift to perform safety check of the vehicle
  • Transport the members to and from MPS Center as directed
  • Maintain the cleanliness of the van, let supervisor know if the van needs to be cleaned and make the approved, appropriate accommodations.
  • Operate the van in a safe manner to avoid any injury to individuals, equipment or surroundings.
  • Report all incidents of injury or damage to supervisor
  • Communicate with your supervisor or designee to schedule all maintenance and repair appointments including but not limited to annual inspection and oil changes.
  • Notify your supervisor when registration of the vehicle needs renewal before it expires.
  • Remain flexible; driving requirements may increase in frequency and duration depending on the programs needs as it develops.
• Group Facilitation, Member Support and Floor Coverage
  • Facilitate groups as scheduled or requested by the Program Director, using the Intentional Peer Support model
  • Follow the guidelines of each group and ensure other participants do the same
  • Document notes after each group on the facilitator log
  • Provide one-on-one support to members as needed and as time allows
  • Assist in peer support activities related to guests and members
  • Facilitate community lunches and other events
  • Monitor the community areas of the center to ensure that members and guests are following the rights and responsibilities of MPS
  • Encourage members and guests to clean up after themselves
  • Answering the phone in a respectful and professional manner
  • Welcoming guests and members in person, facilitate tours of the facility with first time visitors and assist with membership enrollment
  • Cultivate mutually supportive relationships and handle conflicts, complaints and incidents using the principles of Intentional Peer Support
  • Ensure mail pick up and drop off
• Residential Support

• • Welcome guests and visitors to the Step-Up Step-Down and Peer Respite programs, as needed
  • Utilize the language and skills of Peer Support, and will work alongside their team to offer Peer Support to guests in the Step-Up Step-Down/Peer Respite program
  • Support guests with their intake process, as directed by the Director of Mission Impact or the Program Director
  • Support Peer Support program utilization and related activities and groups that support the needs and preferences of the guests in the Step-Up Step-Down and Peer Respite programs
  • Engage in one-on-one Peer Support with guests in the Step-Up Step-Down and Peer Respite programs during their shift
  • Sanitize resident rooms upon move-out and/or preparing rooms for move-in of a resident as needed and/or directed by the Director of Mission Impact or Program Director
  • Maintain the confidentiality of guests and members of Monadnock Peer Support
  • Provide the Director of Mission Impact or Program Director with copies of paperwork related to any and all issues of conflict, complaint or incident
  • Write and review detailed log notes for each resident throughout their shift
  • Support the cleanliness of the program through program/facility maintenance tasks assigned by the Director of Mission Impact or the Program Director by utilizing the language and skills of Peer Support to guide guests in doing their part
  • Support a healthy atmosphere by holding appropriate boundaries with guests in compliance with the policies and procedures of Monadnock Peer Support
  • Maintain a working knowledge of guest and visitor movements in and out of the program

• Other Responsibilities
  • Maintain confidentiality at all times per the Employee Manual
  • Maintain knowledge of area resources and provide them to residents, guests and members as needed
  • Attend appropriate meetings and trainings as directed and required
  • Handle conflict, complaint, and incidents using the principles of peer support
  • Maintain a safe and clean work environment
  • Complete incident reports in a timely manner and submit them to Program Director and/or Director of Mission Impact
  • Demonstrate a commitment to the mission and values of Monadnock Peer Support and support a positive image of the organization in all settings
  • Serve as an ambassador of the organization to other community groups
  • Participate in a quarterly co-reflection with supervisor and receive a yearly review based on your hire date

• • Communicate regularly with supervisor
  • Other duties as asked or required by supervisor

Requirements:

• 1-2 years of experience in a related field and/or lived experience preferred
• Peer support training preferred
• Knowledge of area community resources
• Experience with Microsoft Suite and some computer skills
• Excellent communication and interpersonal skills
• Good reporting and technical skills.
• Valid Drivers License

MPS is committed to cultivating and preserving a culture of inclusion and connectedness. We can grow and learn better together with a diverse team of employees.

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