Job Description
Description:
ABOUT US:
Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. We believe that strong financial operations are essential to supporting clinical excellence. Our team is committed to continuous improvement, collaboration, and investing in our employees through education, training, and recognition.
POSITION SUMMARY:
The Patient Experience Specialist supports team goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge.
This role is responsible for creating a welcoming environment and delivering a 5-star customer service experience to clients, guests, and team members. The ideal candidate is a personable, detail-oriented professional who thrives in a fast-paced environment, learns quickly, and works independently. A positive attitude, strong communication skills, and polished professional presentation are essential. Sales acumen and the ability to educate clients on skincare and products are also key to success in this role.
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ESSENTIAL RESPONSIBILITIES:
•Greet and engage clients and guests with warmth and professionalism.
•Provide exceptional customer service, ensuring a positive and memorable experience.
•Educate clients on skincare products and services, offering personalized recommendations.
•Support sales initiatives and contribute to revenue goals.
•Maintain a clean, organized, and welcoming front-of-house environment.
•Handle client inquiries, appointments, and follow-ups with efficiency and care.
•Collaborate with team members to ensure seamless service delivery.
•Uphold company standards for appearance, behavior, and performance.
REQUIREMENTS:
•High school diploma or equivalent; post-secondary education preferred.
•Minimum of 1–2 years of customer service or sales experience, preferably in a wellness, beauty, or hospitality setting.
•Strong interpersonal and communication skills.
•Ability to multitask and manage time effectively.
•Professional demeanor and appearance.
•Knowledge of skincare products and services is a plus.
•Proficiency in scheduling systems and basic computer applications.
•Effective communication and interpersonal skills.
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KNOWLEDGE, SKILLS, AND ABILITIES:
•Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication.
•Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
•Analytical mind- capable of out-of-the-box thinking to solve problems.
•Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
•Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
•Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
•Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
•Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
•Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
•Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
•Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
OWNERSHIP SKILLS:
•Help foster a positive workplace environment that encourages accountability, collaboration and transparency.
•Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
•Pride in one’s work by asking questions when needed, providing feedback and completed job tasks in a timely manner.
•Aligning job responsibilities and projects with the company’s goal and mission.
•Pro-active measures in daily work that anticipates problems and develops solutions.
•Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
•Confidence to express ideas and solutions during meetings or projects. Openness to other employee’s opinions and feedback.
•Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
•Offer solutions to problems rather than presenting issues.
•Ask for constructive feedback regarding job performance.
•Share responsibility for actively maintaining "workload items" for clinical and support buckets.
PHYSICAL REQUIREMENT:
•Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
•Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
•Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
•Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
•Must be able to be stationary for prolonged periods of time
COGNITIVE REQUIREMENT:
•Executes tasks independently.
•Learns and memorizes tasks.
•Maintains concentration/focus on tasks.
•Performs task in a demanding environment requiring multi-task and prioritize work.
•Must be comfortable working and interacting with large groups of people daily.
BENEFITS & PERKS:
Generous PTO allowance
Holiday Pay
Health, Dental & Vision
Life Insurance
Short-term disability
Long-term disability
401k with discretionary match
Uniform Allowance (clinic only)
Professional Development
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
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