Job Description

Job Description

Role:  Customer Service & Billing Representative

Location:  Plymouth, MA (PYM)

Job Type:  Full Time - some weekend shifts may be required as necessary

Pay: Salaried, commensurate with experience ($60,000 - $70,000)

Reports to:  Director of Maintenance

Proposed Start Date: Immediately

Mike Goulian Aviation (MGAV) is a rapidly growing aviation company that focuses on training pilots and aircraft owners to fly technically advanced aircraft and provides pilot mentorship, aircraft management and maintenance for these aircraft. It is a Platinum Cirrus Training Center and also provides training in Husky and other tailwheel aircraft. We pride ourselves on providing the highest level of flight instruction. MGAV is also a Cirrus Aircraft Certified Service Center and a Husky Aircraft Service Center that handles a wide variety of maintenance needs.

MGAV is seeking a Customer Service & Billing Representative at our Plymouth, MA airport location to handle all service center needs: communicate with customers, oversee maintenance work orders, and work closely with the maintenance team. This position will be responsible for utilizing standardized policies and procedures to process purchase orders, help the team complete work orders, complete customer billing and handle vendor invoices. The person must be a motivated individual with strong customer service skills and a team player mentality.

Duties and responsibilities include, but are not limited to:

• Communicate and update the maintenance status of our managed aircraft with their owners
• Tracking, organizing, and scheduling the maintenance of managed aircraft in a timely and efficient manner
• Working with defined processes and workflows within the service center
• Billing and bookkeeping of maintenance services
• Scheduling our fleet for maintenance appointments
• Organize and track aircraft parts for required maintenance
• Perform other miscellaneous duties as required by the company

Required education and experience:

• 3-5 years of work experience in an customer service environment
• Excellent communication skills
• A strong background in customer service skills
• Motivation to join a dynamic and focused team

Preferred education and experience:

• College degree or equivalent.
• Pilot's License or FAA Certified Aviation Maintenance Technician a plus

Benefits:

• 401(k) with up to 4% employer match after 1 year of service
• Health & Vision Insurance
• Vacation & sick time

MGAV is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

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