Job Description

Job Description

Job Description

Description:

Fulfill your purpose at CLM:

Center for Life Management (CLM) provides Southern New Hampshire's most comprehensive array of outpatient mental healthcare. We offer innovative and evidence-based services that enhance the health and well-being of individuals and families. We partner with local and state-wide organizations to achieve our mission and together build stronger communities and greater awareness for whole health and wellness. The Administrative Support Staff provides secretarial support to clinical staff, medical providers, clients, families and visitors of the Salem Office. This is a per diem position; hours vary based on need.

Our per diem Administrative Support Staff positions are designed to be flexible.
Shifts may vary between:

• Mondays – Thursdays : 8:00 a.m. – 8:00 p.m.
• Fridays: 8:00 a.m. – 5:30 p.m.
• Saturdays: 8:00 a.m. – 4:30 p.m.

Shifts can be a full 8 hours or a partial 4 hours, depending on scheduling needs. Schedules are typically posted two weeks in advance, but on occasion we may reach out regarding shifts that become available on short notice to see if you are able to assist.

Major Functional Areas and Description of Duties

• Engage clients and visitors during check in and check out process.
• Collect co-payments, outstanding balances, authorizations and signatures on needed forms ensuring all receivables are appropriately collected and documented.
• Scan in and appropriately label paperwork into electronic medical record.
• Answer phones professionally and direct calls to appropriate staff.
• Provide administrative support via centralized scheduling practices by setting up appointments immediately following a session and/or outreach after a missed appointment occurs.
• Coordinate staff calendars, set up video conference meetings, and assign treatment rooms as needed.
• Stock office supplies, equipment, and other materials to be readily available for use by all.
• Promptly communicate concerns, questions, and/or important information with appropriate Manager, clinical supervisor, administrative team member, clinical and/or medical staff.
• Provide timely documentation in for continuity of client care.
• Support the efforts of the department in ensuring a wrap-around approach is provided to the client.
• Perform functions professionally and in a manner that protects the integrity and confidentiality of clients and staff.
• Actively engage in appropriate team meetings and committees as requested by supervisor.
• Represent CLM in a professional and appropriate manner in all settings.
• Perform all other duties as assigned by supervisor.

Physical Demands and Working Conditions

The majority of the work takes place in an office setting. Manual dexterity is needed to use computers and standard office equipment. Reliable transportation is required for travel to/from office locations. The ability to sit for extended periods of time is required.

Benefits

At Center for Life Management, we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Part Time benefits include:

• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

Join CLM and make your career dreams a reality!

#CLMLP1

Qualifications and Skills

• High school diploma or equivalent required.
• Previous experience as an administrative assistant in a healthcare setting preferred.
• Strong communication, interpersonal, and customer service skills required to interact with clients, families, staff and visitors in a professional manner.
• Ability to work in a fast-paced environment with strong organizational skills, ability to problem solve, multi-task, and manage competing tasks while attending to details and adhering to deadlines.
• Ability to maintain composure and exercise sound judgment in routine, urgent, and emergent administrative tasks.
• Proficient computer skills and knowledge of Microsoft office applications with emphasis on Word, Excel, Outlook and TEAMS.
• Ability and desire to work as part of a team while also able to be self-directed and motivated with minimal supervision.
• Flexibility to adapt schedule and fill in as needed.
• Ability to acquire and effectively execute new skills as needed according to evolving department needs.

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